**Returns Policy**
**1. Return Eligibility**
- **Timeframe**: You have 14 days from the date of delivery to request a return.
- **Condition**: Items must be unused, in their original packaging, and in the same condition as when you received them. Some items may not be eligible for return due to hygiene or safety reasons.
- **Exceptions**: Personalized or custom-made items, digital products, and perishable goods are not eligible for return.
**2. Return Process**
- **Initiate a Return**: To initiate a return, please contact our customer service team through our website’s contact form. Provide your name and the reason for the return.
- **Return Authorization**: Once your return request is reviewed, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
- **Shipping Costs**: You are responsible for the return shipping costs unless the item is defective or incorrect.
**3. Refunds and Exchanges**
- **Refunds**: Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method within 7 business days.
- **Exchanges**: If you wish to exchange an item, please initiate a return and then place a new order. Exchanges are subject to product availability.
**4. Defective or Incorrect Items**
- **Defective Items**: If you receive a defective or damaged item, please contact us within 14 days of delivery with photos and a description of the issue. We will arrange for a replacement or refund.
- **Incorrect Items**: If you receive the wrong item, please notify us within 7 days of delivery. We will arrange for the correct item to be sent and the incorrect one to be returned at no extra cost to you.
**5. Non-Returnable Items**
- The following items cannot be returned: [list non-returnable items]. Please make sure to review your order carefully before making a purchase.
**6. Contact Us**
If you have any questions about our returns policy or need assistance with a return, please contact us at our websites contact page.
**7. Policy Changes**
We may update our returns policy from time to time. Please review this policy periodically for any changes. Your continued use of our services following any modifications indicates your acceptance of the new terms.